How To Choose A Messenger Bot?
A Facebook Chatbot is a chatbot that integrates into the Facebook Messenger application and enables easy communication with the customers, as it may pertain to their purchases, inquiries, suggestions, FAQs, etc. Chatbots also assist in automating the entire process of several customer service requests, including responses from Facebook users and other business customers. With this in mind, a lot of businesses are seeking out more advanced chatbots that allow for better and more convenient transactions on their websites. Businesses have to take note of the following things when it comes to finding the right messenger bot.
When it comes to compatibility, a lot of factors will determine whether or not the Facebook Chatbot you select is compatible with your Facebook applications. If you are already using Messenger, you should already have an account, which allows you to make use of chatbots in addition to Messenger and the ability to make calls. However, if you are still working with Facebook Applications, it is highly suggested to start off with Messenger since Messenger is the most recent software that you can use with your website. You may need to search the marketplace and check on various chatbots in order to find the right chatbot for your specific situation.
What type of conversations do you want your chatbot to perform? It depends on your needs. If you are looking for a chatbot that can automate your Facebook conversations, you can choose one that can perform a conversation between two or more users. On the other hand, if you want your chatbot to perform specific activities, such as answering questions, completing orders, tracking sales, and many others, you will need to select a particular chatbot that will meet your needs and specifications.
Do you want your Messenger Bot to be personal or not? Some chatbots are programmed to remain anonymous and private while others are programmed to remain very public. Personal chatbots are generally more user friendly, but they do not allow for as much customization. As far as customization goes, personal chatbots generally provide more information about the company, its history, products, etc., as compared to general chatbots.
How fast does the communication between users happen? Some chatbots allow for a faster communication, while others may not.
What is the speed at which the chatbot is able to be accessed? This is perhaps the most important question that you need to ask. You should make sure that your chatbot allows access to the internet at a fast rate. Faster access means faster communication means smoother experiences between users.
Is your chatbot compatible with all Messenger applications? In case you are not using any specific Messenger application, the chatbot should be compatible with most of them.
If you feel that your chatbot is too complicated, it is important that you hire the services of a chatbot consultant in order to test your chatbot prior to making a decision. Chatbot consultants are trained professionals that specialize in the field of the chatbot. Consulting services are recommended because they can provide you with tips, suggestions, and guidelines as it pertains to selecting the right chatbot to meet your needs.
Does your Chatbot include a backup plan? This feature will ensure that if your chatbot does not work properly, you will still have a backup plan in place.
Is your chatbot provided with different chatbot options? Many chatbot providers offer a wide range of options that can be customized to your specific requirements. Make sure that you research your options before settling on a specific chatbot provider.
You may also want to consider the payment options of a chatbot service provider. Some service providers may charge a monthly fee, while some only provide credits that must be used each month. The payment options are based on the time that the chatbot has been on, the type of payment options that you are working with, and the chatbot's capacity.