A messenger bot is an autonomous piece of software that utilizes artificial intelligence (UI) to interact with users. How does it work? Simply put, it understands what's being requested and then can then formulate an appropriate response in a much more human manner than a program could. As you'll find, artificially intelligent robots have the capacity to completely revolutionize the world of online sales, support and customer service as we know it and for good. AI chat bots are already being utilized in a variety of different ways across various industries.
Customer support has long been a nightmare for most businesses, especially those which are located in relatively "unmobile" environments (meaning not accessible from a computer in the office or out in the field). In this current age of e-commerce, many businesses simply do not have enough hours in the day to be able to realistically provide customer support when they are under pressure from customers who are only willing to talk with an agent in person. For smaller organizations, this can be especially detrimental, imagine if you have a product or service that you need to sell, but your sales staff can't talk to your customers because they're at their desk working on something important. Well, with a Facebook Chatbot, you can have a chat bot take calls, handle customer emails and perform other important tasks, all from the comfort of your own laptop or smartphone.
There are many different types of Messenger Bot applications available, but the one we're going to discuss here is the Facebook version called F microphone. It's a free version that Facebook recently released to test out their new friendship system, but we'll still continue to discuss the advanced capabilities of the box below. To start, a user simply needs to install the F microphone Facebook application (the link is at the bottom of this article) and then log into their Facebook account. Once the application is installed, it will then log the user into their Messenger Bot account by connecting through a URL that the Bot creates for them based on the information they provide. The Facebook version also allows users to set their voice frequency, so if they get bored with the Bot they can just switch to a different voice frequency.
In addition to providing useful communication with Facebook friends and family, the F microphone Facebook application offers great possibilities for providing automated bots for customer service purposes. One of the main features of the application is the ability to record messages (which can be later deleted) and then transcribe them into text. By using the recording feature, the Bot can be sent instant messages to remind the customer of an upcoming appointment or remind the customer of a scheduled service call. In this manner, the Bot becomes truly mobile and functional: instead of just being limited to communicating through standard web messaging protocols and methods, the Messenger Bot can now be accessed from virtually any computer with Internet access.
The second part of the application offers users the ability to create their own bots. To do this, they first need to get started with a Facebook developer account. After creating an account, users can then choose which type of program they want to create. These programs include Facebook native bots, which are designed to run on Facebook's servers directly, as well as Facebook Workforce, which is designed to perform customer service functions like typing out receipts and helping customers locate services and contact people. All of these bots are available for free, but more powerful ones such as the Facebook CEO or Business Manager are offered as premium services.
Since some people use Facebook Messenger Bot applications to track their healthcare and grocery shopping habits, developers are looking into ways to allow these robots to intercede with health insurance companies and grocery stores. For instance, a Messenger Bot created to track diabetic care orders might be able to intercede between a diabetic doctor and a pharmacy to inform the doctor's office that a certain patient has already paid his or her deductible or has been held under the care of a substitute physician. This would be a major advancement in medical care, since patients could no longer ignore their own medication or insurance plans, which often lead to drastic consequences. Another bot application developed for this purpose is the Facebook Messenger Bot, which allows pharmacies to offer patients photos of their medications and photos of their prescriptions. This would allow patients to keep track of their medications and doctors, making it easier to plan and coordinate medications.
Some organizations have found a way to use these bots as customer support systems. The Facebook Messenger Bot was created in order to make it easier for members of groups to get started with customer support requests. This box serves as a bot that can be entered into conversations. When other members in the group to send messages to the bot, it responds by sending the messages back to the member. Since the bot uses Facebook's custom messaging system, it can also be integrated with chat applications and forums.
These applications allow customers to contact customer support professionals, and in many cases, their primary care physicians, all from one location. Using bot technology, organizations have realized a vast value in using their own products to better serve their customers. Messenger Bots are a huge step forward in terms of technology, as they help patients get started with their day. They also allow doctors to interact directly with patients and doctors via their Facebook pages, and via the chat systems offered by Facebook. With these tools, the future of healthcare appears bright.